Working with Providers

The National Disability Insurance Scheme (NDIS) is providing many opportunities for people to access supports and services that they may have never been able to before.

It also opens up a dynamic, and innovative marketplace, for new, and exciting providers to provide specialty, niche services, based on the needs of the consumers.

Once you get through the initial planning stage with the NDIS, you will then have to choose service providers. There are lots of options, depending on what your needs are, where you live, age, etc and lots of ways to find different service providers. Google is a great place to start – google ‘the service you are looking for’ + ‘your suburb and state’ and it should give you some information.

When choosing a service provider to work with, there are a range of different things to consider. Below is a list of some of these. Before signing up with any specific organisation, ensure you feel comfortable, and have any questions answered.

service agreement

Service Agreements

Generally you will have a service agreement, that should be clear, and easy to understand. This will describe what the service you are signing up for, involves – including sessions, times, costing, complaints procedures, and how to end the service agreement. The NDIS have provided a template on their website. You should be able to take the time to read through the service agreement, and suggest any changes you want to see.

question mark

Ask Questions

Ask as many questions as you want! Find out everything you need to know. Make a list of what you want to know, write down questions, and take it to your initial meeting. Also grab the details of your contact at the organisation – email and/or phone number – so if you have questions later, you can always contact them.

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Goals

Your NDIS plan should have specific goals you are working towards – does this provider line up with supports to help you achieve your goals. On the flip side, how does your provider measure goals and progress? Do they provide initial assessments? Are there ongoing monitoring tools? Are the monthly session summaries? It is important to make sure the supports you have in place are helping you to achieve your goals, and the best way to do this, is monitor, as you go! (Not just at the end of your NDIS plan!)

There are many other things to think about and consider, and you may be able to access some support in finding and engaging service providers, through a Local Area Coordinator (LAC), with the NDIS.

Working with Providers

March Goal Review

goals-2017I can’t believe it’s time for a check in already. The first three months of this year have flown by. How am I going so far? 😀

  1. Obtain my BCaBA.
    By the end of December 2017, I will have obtained my certification to call myself a BCaBA.
    I have just completed another subject in the coursework – woohoo! And this has given me the motivation to do the next subject too. Just need to register!
  2. Maintain Client Case Load
    By the end of December 2017, I will have at least 15 clients.
    Still at 15!
  3. Have 75 newsletter subscribers.
    By the end of December 2017, I will have at least 75 people subscribed to my monthly newsletters.
    Getting close to 75!
  4. Have 750 “likes” on Facebook.
    By the end of December 2017, I will have 750 ‘likes’ on Facebook.On the way there! I need to get back into the swing up sharing information and articles via Facebook and other social media.
  5. Have at least 1 poster/presentation at a conference.
    By the end of December 2017, I will have had either a presentation, or a poster, at at least one conference.
    Nothing as of yet, a couple of presentations on the horizon.
  6. Attend at least 2 conferences – 1 ABA, and 1 non-ABA.
    By the end of December 2017, I will have attended at least two conferences – 1 ABA specific, and 1 not ABA specific (Autism, Special Ed etc).
    While I have a few conferences coming up, they’re all ABA… 🙂
  7. Participate in 4 journal clubs.
    By the end of December 2017, I will have participated in at least 4 online journal clubs, by responding to at least 3 questions about each article.
    I’ve participated in 1. (And I was the only one who did, so I’m not sure if I can count it as a participation thing!)
  8. Create fact sheets about common ABA terms/strategies for families, educators etc
    By the end of December 2017, I will have created at least 6 fact sheets about common ABA terms/strategies for use by families, therapists, educators etc.
    I have not done any yet, however I know the first one I will be creating, will be in relation to the NDIS!

So not doing too badly! One of the bigger ones – the coursework, is getting there, so that will make a difference.

March Goal Review

NDIS Review – 6 months in

While this is not by any means a thorough review of the NDIS and it’s Sydney roll out, I thought it would be good to stop, and reflect on what I have seen with the NDIS with my clients, so far.

The NDIS rolled out in parts of Sydney, from July 2016. This meant that a lot of my clients would be switching from either private pay, or HCWA funding, to having access to (generally) a lot more funding. This was fantastic for the clients, as they now could access a whole lot more than they currently were.

It was also a big learning curve, for all involved – including me! Going into the NDIS, I didn’t know too much about how it would actually work. Not for lack of trying! I read EVERYTHING on the website, not only in the Provider section, but all over, and still didn’t really have a clear idea.

It seems to me, as I work with more families going through it, it is an extremely individualised thing. Which is great, it’s what we need, however there is also a lot of variability between participants, and what’s in their plan, even if they seem to have similar goals. It really does depend on the participant (or their representative i.e. their parent/carer) and how articulate they can be, about what their goals are – either long term, or shorter term.

For families going through the initial meeting, it can be very overwhelming – especially to sit down and think about your child, and what their needs are, not just in the immediate present, but perhaps down the track as well. The NDIS has again simplified the initial meeting, so you may not need to consider much further long term goals, right now, and instead be able to focus on what is working well now, or what you want to add to your current supports, and work through the first year with that.

In your initial meeting, you can have a trusted professional there, as a support for you, however they will just be more of a moral support, and maybe help you work through your thoughts, and get out everything you want to say. It’s also a good idea to write down a list of what you want to discuss, to make sure you don’t forget anything!

Some meetings are happening face to face, other meetings are happening over the phone. In certain parts of Sydney, external agencies, are organising the meetings (Uniting Care etc). Once you meet your “planner”, they will be the person you have the most contact with, and if you have any questions after the meeting, or during the year that the plan is in action, they would be your first point of call.

You can go back to them at any time during the plan’s year. This may be because your or your child’s needs have changed. It may be that you have implemented more services, and require additional funding to finish the year. It may be that you want to move from a managed plan, to self-managing your funds. It may be that you want a bit more help in finding services – although there should also be someone called a “Local Area Coordinator (LAC)” helping with this. This is ok if you need to do that, and will probably help you get more of an immediate answer. In the initial stages, there will be a lot of ‘finding our feet’ – for participants, providers, and the NDIS, but don’t be afraid to ask questions, and find answers.

In terms of finding and engaging service providers, there are lots of options and ways to do this. Your planner, or LAC should provide some options. The NDIS website also has links, and you can google to find more information. Of course you can continue using your current service providers, providing they are NDIS registered, or you are self-managing your funding.

To sum up, it is still something I am relatively optimistic about. I am working a lot with families with older children, who may have missed out on some funding models, and have been unable to access specific, appropriate intervention and support where needed. There are still a lot of things that need to be ironed out, and will most likely do so, with subsequent roll outs in other areas, but it seems to be making an impact for some people, who are already participating in the scheme.

To check eligibility, visit the NDIS website, and give them a call (1800 800 110). Even if you’re not in a roll out area, it might be worth registering your details sooner, rather than later.

Just on another note, from the other end, a provider’s end, again, this seems to vary a bit, depending on when you start the registration process. I think it has been simplified a lot, since it first started, and the initial paperwork, and just thinking about what you can offer as a provider, has deterred a few people I know. The good news is, I believe that once you get started, and apply, provided you have appropriate qualifications, and experience, it will be a fairly simple process to register (for certain supports). Again, it might be a lot of paperwork, but it does ensure that the providers registering, are going to be providing, high quality supports, and have the participant’s best interests, at the centre of what they do.

 

NDIS Review – 6 months in

Welcome 2016!

Welcome to 2016! It’s already here, and I thought I should start the year off by listing some goals to keep me going for the year.

There have been lots of changes already, with the name change, and focus on services, so goals will help keep me on track. I have reminders in my calendar to help me check in as I go.

This is a good way to think about what I want to achieve over the year!

Goals for 2016

1. Obtain my Behaviour qualification.

By the end of June 2016, I will have completed two more subjects through Florida Institute of Institute.

By the end of June 2016, I will have completed my 50 supervised hours of experience.

By the end of August 2016, I will have sat the required exam, and eagerly be awaiting my results!

2. Become a registered provider under NDIS services.

By the end of December 2016, Great Start Behaviour Services will be registered through the NDIS to provide at least one service support.

3. Attend and participate in at least two ABA conferences.

By the end of December 2016, I will have attended two different ABA based conferences, and participated either by: presenting a poster, presenting a paper, or asking a question, at each conference.

4. Continue on with my supervision through my BCBA Supervisor.

By the end of December 2016, I will have completed the required 75 hours of supervision for my behaviour qualification, as well as the 1500 hours required field work experience.

5. Continue to read at least two journal articles a month, in the field of ABA, but not specifically Autism related.

By the end of December 2016, I will read at least two journal articles a month, and comment about each article on Twitter.

By February 2016, I will subscribe to JABA, to find relevant articles.

6. Continue to disseminate information about ABA, to non-behaviour people.

By the end of December 2016, I will have presented at least two workshops for people interested in learning about behaviour.

By the end of December 2016, I will have shared at least 12 posts about ABA on GSBS Facebook page.

By the end of December 2016, I will have used the hashtag #EverydayABA, at least twelve times, to promote and inform how behaviour occurs in our daily lives.

7. Attend and participate in online ABA chats.

By the end of December 2016, I will have attended at least two online chats, and made at last 5 comments on Twitter.

8. Volunteer my time to at least two different organisations (not necessarily ABA/behaviour).

By the end of December 2016, I will have volunteered with two different organisations, including at least 10 hours a month, towards these organisations.

By the end of January 2016, I will volunteer with at least one organisation. (A Global Voice for Autism).

By the end of June 2016, I will have volunteered with at least two organisations. (As above, and The Pyjama Foundation or The Association for Science in Autism Treatment).

9. Provide services to more clients in Sydney/Central Coast.

By the end of December 2016, I will have provided services through GSBS, to at least five new clients.

10. Meet new behaviour analyst people!

By the end of December 2016, I will have met and discussed behaviour analytical discussions, with at least 3 behaviour analysts, around the world 😉

So lots to do there. 10 goals, with a few sub goals. I believe they’re achievable. Especially if I am checking in frequently. And a nice, well rounded set of goals too.

2016 is shaping up to be a very great year!

Welcome 2016!